Order Status

We strive to fulfill your order as quickly as possible and depending on the item's availability, it will be shipped from the closest fulfillment center in either BC, AB, or ON. Additionally, some items may be shipped directly from the manufacturer to your shipping address. For items that are not readily available in our fulfillment center, we source them from our secondary warehouses, which may require an additional 3-5 business days for shipping. Fragile items are repackaged for safe transportation.

Please refer to our refund policy page for any information on returns/exchanges/refunds.

For automatic updates on your order status, please use our Order Tracking service.

An order confirmation email is sent immediately after placing your order. Please check your inbox, including your spam folder, to see if you have received an update from us. A tracking number will be sent once available.