Shipping Information

We make every effort to ship all orders as quickly as possible and will notify you of any changes to your estimated delivery time.

🚚 Free Shipping on orders over $75*

*Certain large, oversized, or fragile items may not qualify for free shipping. Any applicable shipping fees will be displayed at checkout.

Your Typical Order Timeline

1. Order Placed

Your order is submitted and an instant confirmation email is sent.

2. Order Processing

Receive order updates and track progress as our team prepares your items for shipment.

3. Shipped to You

We ship using the most reliable method for your order. You’ll receive a confirmation email with full tracking details.

Order with Confidence — How We Handle ETA Discrepancies & Backorders

1. Order Placed

Your order is submitted and an instant confirmation email is sent.

2. ETA Verified

Within 1 business day, we confirm stock and lead time directly with our supplier network and email you the verified ETA.

3. You Approve

If the ETA differs from what was shown online, you can choose to continue, modify, or cancel — no hassle.

4. Order in Processing

Once approved, your order moves into production with the manufacturer. We monitor progress and keep you informed of any changes.

5. Shipped to You

Orders ship by the best available method with tracking provided once dispatched.

Frequently Asked

How do you confirm ETAs within 1 business day?
We verify availability directly with our supplier network and warehouses, then email you the confirmed ETA. If it differs from the website estimate, you choose how to proceed.
What if I need it by a specific date?
Reach out via contact or use the chat on any product page. We can suggest fast-ship alternatives, partial shipments, or coordinate delivery windows when possible.
Where do orders ship from?
Orders ship from our fulfillment centers in Western Canada (BC) or Eastern Canada (ON), and in some cases directly from the manufacturer. We always ship from the location that offers the fastest delivery to your region.
How do I cancel or continue if there’s an inventory discrepancy or backorder?
If there’s a difference between the displayed ETA and the confirmed availability, you’ll receive an email outlining the updated timeline for each item in your order. Simply reply to that email to confirm whether you’d like to proceed with the new ETA or cancel the affected items. Once we receive your response, our team will promptly process or refund your order accordingly.
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Standard Carrier Shipments

This includes all regular, non-oversized items. We typically ship via UPS, though we may use other carriers if they offer faster or more reliable delivery to your area. Orders usually ship using expedited service, with average transit times of 2–7 business days. Actual transit time depends on the shipping origin and your location.

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Oversized & Fragile Shipments

Large or delicate items (such as toilets, bathtubs, or glass products) require special handling. These are shipped on pallets or through specialized couriers to ensure safe delivery. Oversized shipments typically include a pre-delivery call from the carrier to schedule drop-off — extended holds may result in storage fees. Deliveries to multi-floor buildings are usually made to the lobby or main entrance. These shipments travel by ground for safety and take an average of 3–8 business days.

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Pickups

Customers in the Lower Mainland (BC) or Greater Toronto Area (ON) may be eligible for warehouse pickup. Please email our team in advance to confirm availability. If pickup is possible, we’ll help place the order and provide full pickup instructions once your item is ready.

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Rush Shipments

We always strive to ship as quickly as possible. If you require your order urgently, please contact us and we’ll explore expedited or alternate options to meet your timeline.

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Scheduled Shipments / Warehouse Storage

If you’d like us to hold your order and schedule shipment for a later date, simply email our team with your order number. We can temporarily store your items until you’re ready to receive them.

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Order Tracking

For most orders, you will receive an ETA notification via email within one business day. You can also track the status of your order anytime using our Order Status Portal.

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Cancelations

We understand delays can affect your project. While all ETAs are estimates, we’ll always do our best to help if you need to cancel. If your order hasn’t entered production or transit, cancellation is typically possible. Special order and non-stock items may have stricter policies, but we’re happy to pursue exceptions on your behalf if a manufacturer experiences ongoing delays. For case-specific inquiries, please contact us.

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Shipping Origin

Orders ship from our fulfillment centers in Western Canada (BC) and Eastern Canada (ON), or directly from the vendor—whichever ensures the fastest delivery. Need a rush shipment? Contact us and we’ll explore your options.

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Special Orders & Non-Stock Items

We carry a vast selection of products, but certain specialty or rare finishes are classified as special orders. These may experience longer lead times. We’ll always email you with the expected ETA and allow you to continue or cancel. Once processed, some special orders may not be cancelable. Reach out for more details.

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Duties & Taxes

Canada: All orders shipping within Canada are duty and tax free. If a carrier mistakenly requests payment, please contact us immediately so we can resolve the issue.

United States: Orders shipping to U.S. addresses may be subject to import duties or taxes determined by U.S. Customs. FaucetExpress does not collect or cover these charges at checkout — they are the responsibility of the recipient.

Ready to shop?

Browse in-stock items or get a fast ETA on any product.