FREE SHIPPING on orders over $49 in Canada!
FaucetExpress.ca uses Canada Post expedited ground service for most of our prepaid orders. Based on order size and weight we may use other shipping companies.
Once your order has been placed, one of our team members will have your order out the door and on its way to you within 1-2 business days. You will receive an email confirmation once your order has been shipped with the tracking number so you can follow it right to your door. In the case of a backorder on your order, we will notify you and let you know the estimated time for your items to arrive and then ship out.
In the event of a defective product, FaucetExpress.ca will pay the cost for return shipping. For all general returns, you will be billed the cost for outbound and return shipping. Once the item is returned to us, these costs will be deducted from your order.
Estimated Shipping Times (with regular stock and delivery conditions)
These times take effect after processing and packaging. In stock items ship within 1-2 business days, while items at local suppliers ship within 2-5 business days.
- AB/BC 1-2 business days
- SK/MB 2-3 business days
- ON/QC 3-5 business days
- Atlantic Canada/YT/NT 5-7 business day
Free shipping is applicable to all orders over $49 within Canada.
*Some items or special requests may incur additional charges.
Special Orders and Non-Stock Items
FaucetExpress.ca holds a vast selection of products and constantly monitors stock levels. However, certain items known as special orders are often not kept in stock by retailers, wholesalers, and even the suppliers! These are usually rare items such as exotic finishes. As a result, these items are susceptible to additional delays. FaucetExpress.ca will try to source the item as fast as possible, regardless of cost. In the event of a delay, we will contact you via email about the expected ETA. Once emailed, the customer can cancel within 24 hours if the ETA is not acceptable for them. Special orders may not be canceled once processed. Feel free to contact us for more information!
For any other information regarding shipping, please contact us.