FaucetExpress.ca is here to help. Contact us, with any question or concern and we will get back to you with any information you require as soon as possible. We take pride in answering your questions or concerns before you place your order. That way you feel confident purchasing the items we sell and we feel good selling them to you.


At FaucetExpress.ca our staff takes every effort possible to keep items in stock. We have one of the greatest networks of suppliers to source items as soon as possible. Unfortunately, due to high demand for certain products, there may be times where we are out of stock. In the unlikely case this may occur our expert staff would notify you immediately with an updated estimated time of arrival with an option to continue or cancel your order.

FaucetExpress.ca is equipped with multiple large scale warehouses which allows us to purchase our products in immense volume. When buying in high volume we receive a further discount from our supplier, unlike other plumbing providers. This allows us to return these savings to you!

We are more than happy to consider any price match you send our way. Please contact us with a link or quote of the better price product. Certain conditions apply.


FaucetExpress.ca offers free shipping on most items over $49. See our shipping info page for more details. You will be notified before an order ships if there are any additional shipping fees.

Please refer to our shipping info page for any information on shipping. FaucetExpress.ca also provides a tracking number with all orders so customers can monitor the progress of their shipment. The shipping time varies based on destination, product type, and status. For rush orders and updated ETAs, please contact us.

FaucetExpress.ca has three main fulfillment centers. One in Western Canada (BC), Central Canada (AB) and Eastern Canada (ON). Additionally, some products are shipped directly by the vendor.

We can most definitely arrange a pick up for your order if applicable. Please contact us prior to placing your order to confirm items are available for local pick-up.


FaucetExpress.ca is privileged to have a dedicated and knowledgeable staff with over 30 years of experience in the plumbing industry. If there is something you are specifically looking for contact us and we will be more than help you track it down, provide you with a quote, and an estimated time of arrival.

FaucetExpress.ca recommends all of their products be installed by a certified plumber. Fortunately, our team is lucky enough to include professional certified plumbers who will be more than happy to provide assistance or advice.

We are lucky to have a staff of over 30 years of plumbing experience and product knowledge. Please contact us with any questions you have and will be happy to assist you.


Please refer to our refund policy page for any information on returns/exchanges/refunds.

In the rare event an item arrives damaged or defective, please notify us as soon as possible. FaucetExpress.ca will work to resolve the issue such as sending a replacement. Please review our refund policy for more information.


At FaucetExpress.ca, we are committed to protecting your personal and financial information. We use Standard SSL Security to protect your information. You can learn more by reading our detailed Privacy Policy page.