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FaucetExpress.ca is here to help. Contact us via email, with any questions or concerns and we will get back to you with any information you require as soon as possible. We take pride in answering your questions or concerns before you place your order. That way you feel confident purchasing the items we sell and we feel good selling them to you.
FaucetExpress.ca is privileged to have a dedicated and knowledgeable staff with over 30 years experience in the plumbing industry. If there is something you are specifically looking for contact us and we will be more than help you track it down, provide you with a quote, and an estimated time of arrival.
For the fastest support, please contact us by email. Phone support is available via voicemail at (604) 330-1004, and our team will respond within one business day.
Need current availability or lead times? Send the SKU or link and we’ll confirm stock status, expected ETA, and any alternates if needed.
We can also check rush options and help you align timelines before you place the order.
Questions on specs, compatibility, or installation? Share the product details and we’ll help confirm fit and requirements.
If you have a model number or product link, include it so we can respond faster.
Have an existing order? Provide your order number and we’ll review status, tracking, and any open items.
We can also update delivery details or assist with changes when possible.
Working on a larger project? Tell us what you need and we’ll help with availability, lead times, and ordering.
We can assist with alternates, quantities, and project-friendly scheduling.
Looking for a specific item? Share the brand, model, or a link and we’ll source it for you.
We can provide pricing and estimated lead times once we identify the product.
Not sure where your question fits? Send the details and we’ll route it to the right team.
We’ll reply with the next steps or the best contact for your request.
Is everything in stock?
At FaucetExpress.ca our staff takes every effort possible to keep items in stock. We have one of the greatest networks of suppliers to source items as soon as possible. Unfortunately, due to high demand for certain products, there may be times where we are out of stock. In the unlikely case this may occur our expert staff would notify you immediately with an updated estimated time of arrival with an option to continue or cancel your order.
How long will it take to ship my order?
Please refer to our shipping info page for any information on shipping. FaucetExpress.ca also provides a tracking number with all orders so customers can monitor the progress of their shipment. The shipping time varies based on destination, product type, and status. For rush orders and updated ETAs, please contact us.
Do you offer pick ups?
We can most definitely arrange a pick up for your order if applicable. Please contact us prior to placing your order to confirm items are available for local pick-up. Depending on the item it may be available for pickup at one of fulfillment centers in either BC, AB, or ON.
I am having difficulty installing my products. Would you be able to provide assistance or advice?
FaucetExpress.ca recommends all of their products be installed by a certified plumber. Fortunately, our team is lucky enough to include professional certified plumbers who will be more than happy to provide assistance or advice.
How do I know if a product is right for me?
We are lucky to have a staff of over 30 years of plumbing experience and product knowledge. Please contact us with any questions you have and will be happy to assist you the best we can.
How can I track my order?
For automatic updates on your order status, please use our Order Tracking service.
Where is my order shipping from?
We strive to fulfill your order as quickly as possible and depending on the item's availability, it will be shipped from the closest fulfillment center in either BC, AB, or ON. Additionally, some items may be shipped directly from the manufacturer to your shipping address. For items that are not readily available in our fulfillment center, we source them from our secondary warehouses, which may require an additional 3-5 business days for shipping. Fragile items are repackaged for safe transportation.
What is your return/exchange/refund policy?
Please refer to our refund policy page for any information on returns/exchanges/refunds.
How do I apply for a Trade Account?
Contact us to request a trade account. One of our account representatives will follow up and guide you through the setup process.
Can't find what I am looking for on your website. How can I find it?
FaucetExpress.ca is privileged to have a dedicated and knowledgeable staff with over 30 years of experience in the plumbing industry. If there is something you are specifically looking for contact us and we will be more than help you track it down, provide you with a quote, and an estimated time of arrival.