FaucetExpress.ca is confident in all the items sold on our website. All items are of the highest quality direct from the manufacturer. Our products have been tested and proven in hundreds of thousands of homes, hotels, motels, apartments, and hospitals across North America. If you are not satisfied with your shipment please contact us, and our expert staff will work with you to find what you are exactly looking for.
Our policy lasts 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Open boxed items will not be eligible for returns.
Several types of items may be exempt from being returned. Certain sanitary goods, for hygienic reasons, may be excluded for health reasons.
Due to certain items on our website being specialty orders, special order items may be excluded from being returned as well.
Please contact us if you have any questions about specific items and their return policy.
To complete your return, please contact us and our team will be more than happy to assist you. If a product is defective we will take care of the shipping. For all other general returns, you will responsible for any shipping fees that may occur. This includes the cost of outbound and return shipping. If you wish to return using a carrier of your choice, we recommend items be returned by expedited insured parcel post for proof of delivery.
Once the product is returned and verified to be in sellable condition, we will issue a refund, minus an applicable restocking fee of 25%.
Please do not send your purchase back to the manufacturer.
Damaged or Defected Orders
Please check all items upon arrival. In the unfortunate event that your order appears damaged, please contact us within 48 hours upon delivery.
In the unlikely event, a product arrives defected please contact us within 30 days. Please inspect all items before installation, products may be excluded from a return after installation. After the 30 days expires, please contact the manufacturer. If you require contact information for the manufacturer, please contact us.Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges (if applicable)
We only replace items if they are defective or damaged if notified within 48 hours. If you need to exchange it for the same item, send us an email and our team will be ready to assist you.
In the unfortunate case of missing parts please contact us and we will be more than happy to assist you. Many parts are easily available directly from the manufacturer and our team can help you retrieve the parts often free of charge.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
*COVID-19: Due to current events all returns are delayed until further notice.