Almost 99% of our orders arrive damage free, however in the rare event FaucetExpress is ready to help.
For all damaged orders, FaucetExpress will look for the best solution such as covering the cost of shipping and sending a replacement.
Please check all items upon arrival. In the unfortunate event that your order appears damaged, please contact us within 48 hours upon delivery. On delivery, you may refuse damaged products from the carrier. Please do not discard your damaged order until receiving instructions.
For pallet shipments we recommend noting any damages on the BOL and feel free to refuse the shipment.
Please view our Refund Policy for more information.